This document outlines the terms of service that apply to your use of our website and the purchase of our products. By accessing our site and placing an order, you agree to these terms.

Overview & Acceptance

These Terms of Service govern your use of the LONDONGLOW website and the purchase of products from our store. By using our services, you confirm that you accept these terms in full. If you do not agree with any part of these terms, you must not use our services.

Eligibility and Accounts

To use our website and place orders, you must be at least 18 years of age, or the age of majority in your jurisdiction. You are responsible for maintaining the confidentiality of your account information, including your password. You agree to accept responsibility for all activities that occur under your account.

Products, Descriptions and Availability

We strive to provide accurate descriptions of our products. However, we do not warrant that the descriptions are complete or error-free. Availability of products is subject to change without notice. We reserve the right to discontinue any product at any time.

Pricing and Payment

All prices are listed in GBP (£) and are subject to change. The final price at checkout will include any applicable taxes. Payment can be made using the methods specified on our website. By providing your payment information, you confirm that you are authorised to use the payment method.

Orders and Acceptance

When you place an order, you are making an offer to purchase a product. We will send you an order confirmation via email. Your order is accepted when we dispatch the product. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability or errors in pricing.

Shipping and Delivery

We offer free shipping on every order. Processing time for orders is 1 business day. Delivery typically takes between 4 to 8 business days. Please note that delivery times may vary based on location and other factors beyond our control.

Returns and Cancellations

We accept returns within 30 days of receipt. Returns are free of charge. If you wish to cancel your order, please contact us as soon as possible. If your order has already been dispatched, you will need to follow our return process.

You have a statutory cooling-off period of 14 days where applicable.

Intellectual Property

All content on the LONDONGLOW website, including text, graphics, logos, and images, is the property of LONDONGLOW or its licensors. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

Acceptable Use

You agree to use our website only for lawful purposes. You must not use the site in any way that breaches any applicable local, national, or international law or regulation. You must not engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the website.

Disclaimers and Limitation of Liability

We make no warranties or representations about the accuracy or completeness of the content on our website. To the maximum extent permitted by law, LONDONGLOW will not be liable for any direct, indirect, or consequential loss or damage arising from your use of the website or any products purchased.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to amend these Terms of Service at any time. Changes will be posted on this page. Your continued use of our website following any changes signifies your acceptance of the new terms.

Contact

If you have any questions about these Terms of Service, please contact us at londonglow.co.uk@gmail.com. You can also reach us at our address: Unit 12, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.