This Privacy Policy outlines how LONDONGLOW collects, uses, and protects your personal information. It applies to all visitors and customers of our website.

Introduction

LONDONGLOW is a UK-based skincare and beauty brand dedicated to providing quality products. This policy explains our practices regarding the collection and use of your personal information. We are committed to protecting your privacy and ensuring your information is handled in accordance with UK data protection laws.

Information We Collect

We collect various types of information, which may include:

• Personal Information: Name, email address, billing address, shipping address, and phone number.
• Payment Information: Credit card details and billing information through our payment providers.
• Browsing Information: Data about your interactions with our website, including IP address, browser type, and pages visited.

We obtain this information directly from you when you place an order or create an account. We may also collect data through cookies and tracking technologies as you navigate our website.

How We Use Your Information

Your information may be used for the following purposes:

• Processing and fulfilling your orders.
• Communicating with you about your orders, products, and services.
• Improving our website and product offerings based on user feedback.
• Complying with legal obligations.

Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third-party service providers to assist us in operating our website and conducting our business. This includes:

• Payment processors to handle financial transactions.
• Shipping companies to deliver your orders.
• Shopify, our e-commerce platform, which hosts our website and manages transactions.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you use our site and improve our services. You can manage your cookie preferences through your browser settings.

Your Rights

Under UK data protection law, you have certain rights regarding your personal information, including:

• The right to access your personal data.
• The right to rectify inaccurate or incomplete information.
• The right to request erasure of your data under certain conditions.
• The right to restrict processing of your data.
• The right to data portability.
• The right to object to processing.

If you wish to exercise any of these rights, please contact us using the details provided below.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements.

Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Children

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: londonglow.co.uk@gmail.com

Address: Unit 12, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom