This Shipping Policy outlines the shipping practices of LONDONGLOW for all customers in the United Kingdom.

Order Processing Time

All orders are processed within 1 business day. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

Delivery typically takes between 4 to 8 business days, depending on your location within the UK.

Shipping Costs

Shipping is free on every order.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. You can use this information to monitor the status of your delivery.

Delays and Exceptions

While we aim to meet the stated delivery times, unforeseen circumstances may arise that could cause delays. These may include weather conditions, postal strikes, or other factors beyond our control. We appreciate your understanding in such instances.

Incorrect Address

It is the customer's responsibility to provide the correct shipping address at the time of order. LONDONGLOW is not liable for any delays or issues arising from incorrect address information. If you realise that you have entered an incorrect address, please contact us as soon as possible to rectify the information.

Lost or Damaged Parcels

If your parcel is lost or damaged during transit, please contact us immediately. We will work with the shipping provider to resolve the issue. If the parcel is confirmed as lost, we will either replace the item or issue a refund, at our discretion.